If you have a premium account or are using an academic license, you should rarely if ever see a message that says that you've done too many queries in the last 24 hours.

If you do see a message like that, immediately do a search for the phrase verify account (just as you would search for any other word or phrase, via the regular corpus search form). You will then see something like the following:

Current time 4/10/2017 9:10:00 AM
Your name John Doe
Email address john_doe@gmail.com
Premium account active
Academic account 526
Indiv: # queries 27
Indiv: limit 200
IP address 123.45.678.90
IP_1 address 123.45.678
IP: # queries 54

Get a screenshot of what you see, including the "person" icon in the upper right-hand corner of the screen, e.g. . (Help on screenshots: Windows, Mac). Then send that screenshot to us (adminenglish-corpora.org) as an email attachment and we'll try to help.